BASHASHA LTD
Privacy Policy
This Privacy Policy sets out how BASHASHA LTD (“we”, “us”, “our”) collects, uses, stores, protects and discloses your personal information and business data when you use our services, visit our website, place an order (retail or wholesale) for freeze-dried fruits and vegetables and dehydrated vegetables, or interact with us (collectively “you”, “your”). This Policy applies to all our services, website, email communications, phone consultations and in-person interactions. By engaging our services, placing an order, or providing your information to us, you consent to the collection, use and disclosure of your information in accordance with this Policy.
We are committed to protecting the privacy and security of your personal and business data, and complying with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We will only collect and use your information for legitimate business purposes related to our freeze-dried fruits and vegetables and dehydrated vegetable supply services, and will not sell, rent or trade your personal information to third parties without your explicit consent.
1. Information We Collect We may collect two categories of information: Personal Information and Business & Order Data (relevant for wholesale partners).
1.1 Personal Information We collect personal information that you voluntarily provide to us, which may include: – Contact details: Your name, email address, phone number, postal address, and delivery address (for retail and wholesale contacts). – Communication data: Records of your emails, phone calls, online messages and in-person discussions with our team regarding freeze-dried fruits and vegetables and dehydrated vegetables. – Website usage data: If you visit our official website, we may collect non-identifiable data such as your IP address, browser type, pages visited and time spent on the site (excluding any personal identification information). – Payment information: Billing details and invoice information (we do not store full payment card information; all payments are processed through secure third-party payment providers).
1.2 Business & Order Data (Wholesale Partners) We collect business and order-related data that wholesale partners provide for our services, which may include: – Business information: Your company’s name, address, registration number, industry, business scope, and contact person details. – Order data: Order quantity, product type (freeze-dried fruits and vegetables and dehydrated vegetables), delivery address, payment details, order preferences, and bulk order requirements. – Customization data: Any customized packaging or product requirements provided by wholesale partners for freeze-dried fruits and vegetables.
2. How We Use Your Information We use your personal information and business/order data only for legitimate business purposes related to our freeze-dried fruits and vegetables and dehydrated vegetable supply services, including: – To process and fulfill your orders (retail/wholesale): Confirm orders, arrange packaging, coordinate shipping, and deliver freeze-dried fruits and vegetables and dehydrated vegetable products. – To communicate with you: Respond to your inquiries, provide order updates, send service-related notifications, and follow up on wholesale partnerships regarding freeze-dried fruits and vegetables and dehydrated vegetables. – To process billing and payments: Generate invoices, process payments, and provide tax-related documents for freeze-dried fruits and vegetables and dehydrated vegetable orders. – To improve our services: Analyze customer needs (retail/wholesale) and feedback to optimize our product range of freeze-dried fruits and vegetables, pricing, and customer support. – To comply with legal obligations: Fulfill tax, accounting, food safety, and other legal requirements under UK law. – To send promotional information: Provide updates on new freeze-dried fruits and vegetables products, discounts, and promotions (you may opt out of marketing communications at any time).
3. Data Protection & Security We implement a range of industry-standard technical and organizational security measures to protect your information from unauthorized access, use, disclosure, alteration or destruction, including: – Secure storage of data: All electronic data is stored on encrypted servers with restricted access; physical documents (wholesale contracts, order records) are stored in locked facilities with limited staff access. – Secure data transmission: All electronic communications and data transfers between us and you are encrypted via SSL/TLS technology. – Restricted staff access: Only authorized team members who need your information to perform their job duties (order processing, customer service, wholesale management) have access to it; all staff are trained on data protection and confidentiality obligations. – Third-party security: Any third-party service providers (e.g., payment processors, cloud storage providers, logistics partners) we work with are required to maintain the same high level of data security and comply with UK GDPR and data protection laws. – Regular security audits: We conduct regular security audits and updates of our data storage and processing systems to identify and address potential security vulnerabilities.
4. Disclosure of Your Information We will not sell, rent or trade your personal information to any third parties for commercial purposes. We may disclose your information to third parties only in the following limited circumstances: – With your explicit written consent: We will disclose your information to third parties only if you provide explicit written authorization for such disclosure. – To authorized third-party service providers: Who assist us in providing our services (e.g., cloud storage providers, payment processors, logistics partners), and these providers are contractually required to protect your information and use it only for the purposes we specify. – To comply with legal obligations: We may disclose your information if required to do so by UK law, court order, or government/regulatory authority request (e.g., food safety inspections). – To protect our legitimate interests: We may disclose your information to protect our legal rights, property or safety, and the rights, property or safety of our customers or the public (in compliance with GDPR requirements).
5. Your Data Protection Rights Under the UK Data Protection Act 2018 and GDPR, you have the following rights regarding your personal information: – The right to access your personal information that we hold. – The right to correct any inaccurate or incomplete personal information. – The right to erase your personal information (in certain circumstances, e.g., if the information is no longer needed for the purposes it was collected). – The right to restrict or object to the processing of your personal information (in certain circumstances). – The right to data portability (for personal information you have provided to us in a structured, machine-readable format). – The right to withdraw your consent to the processing of your personal information at any time (where processing is based on your consent).
To exercise any of these rights, please contact us via our official email (admin@bashashavegetable.shop) or phone (+44 7944310592) with your request. We will respond to your request within the time limits required by UK law (usually 1 month) and fulfill your request in accordance with applicable data protection regulations.
6. Opt-Out of Marketing Communications You may opt out of receiving marketing communications from us (e.g., new product updates, discount offers) at any time by: – Replying to our marketing emails with the subject line “Unsubscribe”. – Contacting us via email or phone and requesting to be removed from our marketing mailing list.
We will process your opt-out request within 5 working days and will not send any further marketing communications to you after the request is processed.
7. Data Retention We will retain your personal information and business/project data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, tax and accounting obligations. After the retention period, all your personal information will be securely erased or anonymized, and business/order data will be securely stored or destroyed in accordance with your instructions and UK law.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our data protection practices, legal requirements or business operations. Any changes will be posted on our official website (when launched) and will take effect immediately upon posting. We recommend that you review this Policy regularly to stay informed about how we protect your information.